This policy applies to purchases of unlock credits on Lens (lens.witsauce.com), operated by Witsauce Studio (trade name WITSAUCE).
1. No subscriptions, nothing to cancel
Lens does not run on subscriptions. You buy credit packs as one-time purchases. There is no auto-renewal, no recurring charge, and no plan to cancel. Free analyses (3 brands per month) cost nothing.
2. What you are buying
- Credits are digital goods delivered to your account, with nothing shipped.
- One credit unlocks one brand permanently for your account, with all modules and PDF and PPTX exports for that brand.
- Credits are added after Razorpay confirms your payment, usually within seconds. If they do not appear within an hour, write to us with your payment ID.
3. When you can get a refund
You can get a refund in these cases:
a) Unused credits, within 7 days
If you change your mind within 7 days of purchase, you can ask for a refund of the credits you have not used. The refund is for the unused credits in that purchase, calculated at the per-credit price you paid, including the GST on them.
b) Duplicate or wrong charge
If you were charged twice for the same order, or charged an incorrect amount, we will refund the extra amount in full.
c) Payment taken but credits not delivered
If your payment went through and the credits did not reach your account, we will either add the credits or refund the payment, whichever you prefer.
d) Technical failure on a brand you unlocked
If you unlock a brand and we cannot deliver its reports or exports because of a fault on our side, we will fix it, or return the credit or refund it.
4. What is not refundable
- Credits already used to unlock a brand, once the brand is open and its reports have been generated
- Unused credits after 7 days from purchase, except in the cases under 3(b), 3(c) and 3(d)
- Free analyses, which have no price
- Credits we added to your account as a gift or goodwill gesture
- Credits on an account closed for breaking our Terms of Service
5. How to ask for a refund
Email hello@witsauce.com from the address on your account, with:
- the subject line "Refund request"
- your Razorpay payment ID (it is in your receipt email)
- a short note on the reason
6. How long it takes
- We will reply within 3 business days.
- Approved refunds are sent to the original payment method through Razorpay, normally within 5 to 7 business days. Some banks and cards take up to 10 business days to show it.
- If a payment failed but money left your account, banks usually return it automatically within 5 to 7 business days. If it does not return, write to us with the details.
7. Closing your account
You can close your account any time, and unused credits are handled as above. See our Privacy Policy for how to request deletion.
8. Contact
hello@witsauce.com
Registered address: 109, 8 Marla, Ram Nagar, Sonipat, Haryana, 131001